Politique d’expédition
Welcome to BÉBÉCOZY! We are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully before placing your order.
1. Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During high-demand periods, processing times may be slightly extended.
2. Shipping Time
Estimated delivery times vary depending on your location:
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Germany: 2–4 business days
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Europe: 2–5 business days
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International: 3–7 business days
Please note that delivery times are estimates and may be affected by customs delays, weather conditions, or carrier issues.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
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Destination country
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Package weight
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Shipping method selected
We may offer:
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Free shipping promotions
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Flat-rate shipping
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package in real time.
5. Customs & Import Taxes
These charges are included in the product price.
6. Incorrect Address
Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
7. Lost or Delayed Packages
If your package is delayed or lost in transit, please contact us at:
info@bebecozy.shop
We will work with the shipping carrier to help resolve the issue as quickly as possible.
8. Damaged Items
If your order arrives damaged:
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Take photos of the package and product
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Contact us within 48 hours of delivery
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Include your order number and pictures in your message
We will review the issue and provide a replacement or solution where applicable.
9. Contact Us
For any shipping-related questions, please contact us:
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Email: info@bebecozy.shop
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Store Name: BÉBÉCOZY
Thank you for shopping with us!